Privacy Policy

At ScanFixNow, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal details (name, email address)
• Incident data and maintenance reports
• Chat interactions with support agents or AI assistant
• Usage data (device type, browser, etc.)

2. How We Use Your Information

Your data is used strictly to:

• Log and manage incidents or maintenance issues
• Improve platform features and support
• Generate reports and insights
• Send service notifications and status updates
• Enhance AI accuracy for smart query responses

3. Data Security

We apply best-in-class security practices to protect your data — including encryption, secure access, and cloud backups. While we take every reasonable measure, no system is 100% immune to risks.

4. Data Sharing

We do not sell your personal data. Limited aggregated, anonymized data may be used to improve our analytics or deliver relevant service improvements.

5. Your Rights

You have the right to:

• Access or correct your organizational profile
• Request deletion of your organization's data
• Opt out of non-essential communication

You can contact us at info@scanfixnow.com for any such requests.

6. Cookies & Tracking

We use cookies and similar technologies for session handling, usage metrics, and performance. You may disable them through your browser settings, though this may limit functionality.

7. Data Retention

Data is retained based on your active subscription plan. Free plans have shorter retention periods, while Pro and Power User plans retain data for extended durations or indefinitely.

8. Policy Updates

We may update this Privacy Policy from time to time. The updated version will always be available on this page with the revised date.

9. Contact

For any questions, feedback, or concerns, reach out to info@scanfixnow.com.

Last updated: June 2025